Returns Policy

Returns are accepted within 10 days of receipt of your order for store credit or exchange only. All returns must be approved by Kiel Mead. Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 10 days from receipt of order at your shipping address.

All custom, international, special orders, opened items or items returned without all original packaging, and sale items are non-returnable.

Payment Methods
Paypal. Please visit the contact page if paypal doesn't work for you.

Notification of Order Accceptance/Delivery
Paypal will notify you that your order has been submitted. You will receive an email when your order is shipped.

Changing/Canceling Orders
Please contact Kiel as soon as possible to either add or remove an item from your order. Once an order is packaged you are no longer able to modify your order.

Charging
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.

Backorder
We sometimes have merchandise for sale that has sold out and is being restocked. You can still order these items to reserve your favorite color, etc, and then we'll ship it to you when supplies are replenished.

If your order contains a mix of in stock items and backordered items and you select express shipping, we will only be able to apply the expedited shipping to the in stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.

International Shipping
We ship international orders via USPS. All packages are subject to inspection by your countires customs officals. This inspection can delay to arrival time of your package. Tracking for international pacakeges is only available until the package leaves the United States. If you would like better tracking please contact Kiel directly for a quote (kiel@kielmead.com). Be sure to provide a complete shipping address, phone number, and a list of items you'd like us to ship to you. You will be subject to the duties and taxes dictated up by your country.

Shipping Info (cont.)
Please allow at least 2 weeks for shipments. If you need something shipped faster than that please select a faster shipping method or contact Kiel to discuss specific details.